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FAQs

Find our most common answers to questions about products, shipping, accounts and subscriptions.

FAQs

Find our most common answers to questions about products, shipping, accounts and subscriptions.

Products
What is collagen, and how does it benefit my dog? Plus

Collagen is the core structural protein that makes up our dog's connective tissue and skin. In fact, about 30% of their entire body is collagen. More importantly, up to 90% of the muscles, tendons and ligaments are made up of collagen.

Unfortunately, as our dogs age they lose the ability to naturally produce as much collagen. This results in their joints and tendons becoming weaker, leaving them vulnerable to injuries such as torn ligaments or hip dysplasia and poor skin, coat and nail health.

What is the difference between and ‘Mobility & Joints’ and ‘Pure Collagen’? Plus

Mobility & Joints is packed with additional natural vitamins and micronutrients that have been hand-selected specifically to aid the joints and overall mobility for your dog. These include:

  • Vitamin C & E - Antioxidants and the structural support for natural collagen generation
  • Glucosamine - A key amino acid for maintaining the connective tissues between the bones and joints
  • Manganese - A powerful anti-oxidant that helps reduce inflammation inside joints
  • Hyaluronic Acid - Helps slow the deterioration of joints and supports the healing of cartilage damage.

Pure Collagen is 100% Collagen Peptides, packing 6,000mg per 6g serving. It's a great all round collagen supplement primarily still supporting joints, however at a higher dose per serving you may see faster results in the other benefits of taking Collagen:

  • Shiny coats
  • Aid digestion
  • Anti-itch
  • Strong Nails

How long will it take to see results? Plus

It usually takes between 3 and 5 weeks to see improvements, however we've seen results in as little as 2. Please ensure continuous use to see these results.

Are there any side effects of these supplements? Plus

No. All our ingredients are natural. Please consult with your vet if your dog becomes unwell.

What grade is your Collagen? Plus

Our Collagen Peptides are human grade, meaning they're safe for human consumption. But please do not consume this yourself as it has been specially formulated for your dogs.

How should I store the products? Plus

Ensure the lid is tightly fastened when not in use and store in a cool, dry place.

Can these supplements be used alongside other medications or supplements my dog is currently taking? Plus

Yes. However we advise you consult with your vet for guidance depending on what medication your dog is taking.

Can I give these supplements to my puppy? Plus

We don't advise giving our products to puppies under 6 months. Please consult with your vet for further advice.

Are the supplements safe for dogs with allergies? Plus

Yes! Collagen peptides are allergen free. Our Collagen products will even help with common skin related allergies as they help hydrate the skin.

Is it suitable for my dog on a vegetarian or vegan diet? Plus

Unfortunately not, our Collagen peptides are derived from animals.

How long can my dog take it for? Plus

There's no limit unless advised otherwise by your vet. We suggest continued use to keep those key nutrients topped up throughout your dogs life.

How do I feed it to my dog? Plus

Sprinkle the recommended serving over wet or dry food. If you're struggling to mix into dry food you can stir into water, where it dissolves easily.

Accounts & Orders
Do you ship internationally? Plus

Unfortunately we can only ship within the UK right now. If that makes you sad like us, drop us an email to let us know where you'd like to see us ship to on hello@patspetkitchen.com

How can I track my order? Plus

All of our products are sent tracked. You'll receive a tracking link shortly after placing your order.

What should I do if my order hasn't arrived? Plus

The quickest way to find out where your order is, is by contacting the courier with the tracking number provided in your order confirmation.

If they can't help, please email us on support@patspetkitchen.com

What should I do if I receive a damaged or incorrect item? Plus

Please email us as soon as possible on support@patspetkitchen.com and we'll get it sorted for you. You'll need to do this within the returns period of 28 days.

You can read more on our returns and refunds policy.

Do you offer free shipping? Plus

All subscribers get free shipping! Alternatively, orders over £40 will get free shipping.

Conditions apply, see our shipping policy.

Can I change or cancel my order after it's been placed? Plus

We pride oursleves on getting orders out as quickly as possible to you. You can cancel your order up to 1 hour after making the order in your account.

Do you have a loyalty programme? Plus

Yes! See the 'rewards' pop up in the bottom corner to access your account. You'll need to be logged in to track your Pat points and make redemptions against future purchases.

General
Who is Pat, and what is her background? Plus

Pat is a proud dog mum and hydrotherapist with a love for helping dogs on their road to recovery. You can read our story here!

Can I refer a friend to your products? Plus

Yes, open the 'rewards' pop up in the bottom left corner to find your unique link. You'll be rewarded in Pat points which you can redeem off future purchases.

If you have an audience you'd like to share us with, you can apply to become an ambassador.

Where are your products made? Plus

All of our products are made in the UK.

Can I provide feedback or suggestions to Pat's Pet Kitchen? Plus

Yes! We'd love to hear your thoughts, you can drop us a message here.

What charities do you support, and how are they chosen? Plus

Each year we allow our subscribers to choose from a shortlist of dog based charities here in the UK. We then donate a percentage of our profits to the charity as chosen by our customers each year